After a successful trial last year, John Lewis is offering customers the option of returning their shopping to Waitrose delivery drivers when they receive their groceries.
John Lewis says shoppers can return clothing and home purchases by simply handing the driver parcels they received from Johnlewis.com or via click and collect.
Director of supply chain strategy for the John Lewis Partnership, Ged Keogh-Peters said: “Following the success of the trial we are pleased to be extending this service to even more customers. We are excited to be at the forefront of new services to make online shopping as convenient and quick as possible.”
The retailer is also running a trial of a next day click and collect service with the Co-op in areas where it has fewer department stores. Waitrose announced in May that it plans to treble the size of its online grocery operation to a £1 billion business over the next three years. It is also planning to open a new fulfilment centre in Enfield in 2020.
