Team Manager – John Lewis – Welwyn

This is a Fixed Term Opportunity Until September 2025. Key Responsibilities Working in our shops as a Team Manager is fast paced and no two days are the same. On a day-to-day basis, you'll be responsible for: - Striving for high levels of customer and Partner (employee) satisfaction. - Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for. - Building genuine relationships with customers and internal and external stakeholders. - Working with the wider shop leadership team, taking on duty manager responsibilities when required. - Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service. Essential skills/experience you'll need - Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment. Desirable skills/experience you may have - Disciplinary and Grievance experience. - Hiring Manager / Recruitment experience.