Receptionist - Personal Shopping

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?

Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department.

As a Personal Shopping Receptionist you will:

Greet clients in a polite and friendly manner
Actively listen to clients and respond to their enquiries
Direct clients to the lounge and inform relevant colleague to assist
Offer/prepare beverages for the clients
Answer calls and deal with all client enquiries in a polite and professional manner
Book appointments on the relevant system following the correct procedures
Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure
Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM
Check/respond to department’s emails throughout the day
Check all What’s App groups throughout the day and take relevant action
Contact alterations department upon request
Check courier/driver availability and book client deliveries
Request client transfers if needed
Respond to any shop floor/brand enquires and involve the relevant colleagues when needed
Communicate effectively all tasks/enquires to the relevant colleagues and duty manager
Ensure BOH kitchen is fully replenished throughout the day
Ensure bathroom amenities are replenished.
Check lounge is consistently tidy throughout the day
Report any maintenance issues to line Manager

A bit about you

As a Personal Shopping Receptionist, you will:

Ensure you comply with the Selfridges Values
Assist colleagues during busy periods with all tasks at hand
Help with clearing rooms following appointments when necessary
Communicate effectively when leaving the desk and ask for cover
Support line/duty manager with tasks
Be punctual and follow correct procedure for lateness and sickness
Assist with EOD cashing up and take cash bag to Cash Office
Adapt schedule according to the business’ needs
Possess a positive attitude towards business changes
Work outside FOH responsibilities when needed to contribute further towards the business’ success