Personal Shopping Manager

<div style="margin:20px 0px 30px;color:rgb(51,51,51);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"><h3 style="color:rgb(51,51,51);font-family:'itc_avant_garde_gothicbold', Helvetica, Arial, sans-serif;font-weight:500;line-height:1.1;margin:0px 0px 15px;font-size:24px;padding:5px 0px 10px;border-bottom:2px solid rgb(157,157,157);text-decoration:none;text-transform:capitalize;">A bit about the role</h3><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">As a Digital Personal Shopping Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is the service that accompanies them. </p><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">As a Digital Personal Shopping Manager you will:</p><ul style="margin-top:0px;margin-bottom:10px;"><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit </p></li><li><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available</p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">Role model and deliver an exceptional personalised service to all customers. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues</p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">Demonstrate a commercial mind set and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity </p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">Create and take ownership of a clear plan to deliver results on time. Accountable for sales and profit targets, giving full consideration to both short and medium term opportunities, you will also ensure budget and payroll are in line with plan</p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">Collaborate with various functions, from B&M to review information in line with trends and requests, fashion workroom to monitor all tailoring needs to concessions to deliver clients requests, you know how build and maintain relationships throughout the business </p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation and security standards</p></li></ul></div><div style="margin:20px 0px 30px;color:rgb(51,51,51);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb(255,255,255);"><h3 style="color:rgb(51,51,51);font-family:'itc_avant_garde_gothicbold', Helvetica, Arial, sans-serif;font-weight:500;line-height:1.1;margin:0px 0px 15px;font-size:24px;padding:5px 0px 10px;border-bottom:2px solid rgb(157,157,157);text-decoration:none;text-transform:capitalize;">A bit about you</h3><ul style="margin-top:0px;margin-bottom:10px;"><li><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">A natural leader. Coaching team members to drive performance and enable change as well as supporting development </p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">A sales and service expert. You know how to deliver exceptional service and cultivate client relationships, leading and coaching your team to do the same</p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results </p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions</p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate</p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate</p></li><li style="padding-left:5px;"><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">An example of our values, a trusted and respected colleague</p></li></ul><p style="margin:0px 0px 10px;font-size:12px;padding:5px 0px;">This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business</p></div>