Lead Head of Operations - Tesco Cafe

We are currently recruiting a Lead Head of Operations to take full ownership and accountability for the performance of 329 Tesco Cafes, comprising a team of circa 3000 team members, 600 Team leaders, 329 Cafe Managers, 21 Operations Managers and Head of Operations North and South.

We are looking for someone to lead the Cafe Operational Leadership agenda and have a role in forming company strategy and delivering company objectives and a real passion about business performance and people development.

You will be responsible for:

Customer Experience

Ensure the safe & secure operation of all operational activities across your Café estate
You will nurture the delivery of great drink & food, ensuring delivery is spot on, efficient and something our guests will love every time
Encourage your teams to gather guest feedback from our guests
Analyse guest feedback & financial results to build solutions for business improvement
Ensure the brand standards & menus are delivered expertly throughout your team

Develop your team

Deliver training, mentor & communication that improves your team’s confidence and performance
Take ownership for your teams’ internal & external reputation
Build, communicate and lead your team ensuring todays activity supports our future plans
Successful succession & talent planning for your team is in place and actively encouraged
Focus your training efforts on service efficiency & driving incentives with your team

Business Management

Drive sales & increase profits by crafting a culture with your Head of Operations ensuring we improve returns in all areas of the business
Lead a culture of success year on year building plans for the future identifying succession
Review Head of Operations sales performances, identify improvements & build business plans with to improve results and service, drilling down to ensure investments value are delivered
Review trends & ensure all new initiatives are delivered with passion and enthusiasm.
Build cross-sector & cross-functional relationships to help you day to day
Play a pivotal leadership role in the Café Investment process

Your style

Communicate strategy to your team & ensure that the cascade of information and activities are clear and concise
Adapt your leadership style to different people & situations
Be assertive & unafraid to challenge people constructively
Deliver difficult messages when vital

You will need:

Widescale multisite management experience, working in branded hospitality operations like Cafes, quick service, food service etc
Consistent record of delivering great results through multi-site teams
Passion for food creation and quality delivery
Tenacity, drive and energy to keep seeking out the best possible outcome
Ability to lead an Operations Team, sharing standard methodology and seeking support when vital
Evidence of crafting & developing successful teams who consistently deliver brand expectations
Proof of living & breathing guest service
Evidence of making good decisions under pressure
Inherent understanding of our Cafés; having an affinity with the offer and its future
Examples of an ability to create a vision and engage your teams to deliver required results
Understanding of central functions and how they can support your teams
Ability to work across a broad geography always handling time and effectiveness

What's in it for you:

We offer excellent benefits that help make Tesco a great place to work. These include but are not limited to:

Annual bonus scheme of up to 45% of base salary
Car allowance of £7,320 per annum
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount
Life Assurance - 5 x contractual pay
Private medical insurance offered by Bupa
24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
The right to request flexible working from your first day with us
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay and we also offer 4 weeks fully paid paternity leave
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here

Click Here to read more about the benefits we have available for our colleagues

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility