HR Shared Service Administrator (4-month, Full-time FTC)

A bit about the role

As our HR Shared Services Administrator, you will:

Work with the HR Shared Services Manager and HR Shared Services Adminstration model to deliver an efficient HR administration service to all Selfridges sites and to ensure excellence in customer service
Produce and send out offer packs, including offer letters and contracts to all new joiners in the business
Management of the full worker life cycle – from staffing to compensation – using the HR management system – Workday. Including:
Modify and create organisational structures
Support and review of the job change business processes
Password re-set
Daily management of the HR Shared Services Workday inbox
Daily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.
Send out new contracts where an amendment has been received
Take up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactory
Be aware of SLA targets and audit requirements for HR administration services and to ensure that these are met through regular communication with the HR Admin Team Leader and HR Admin Manager
Process applications for staff discount, including the addition of request to Payroll system, invoicing, refunds and the capture of amended data according to the defined criteria
Management and administration of the Healthcare benefits scheme
Process applications for season tickets
Make best use of all IT systems to deliver an excellent service, identifying and communicating improvements where necessary
Maintain all HR files including electronic filing of consent, ensuring compliance with the Data Protection Act and being aware of the process for subject access requests and forthcoming GDPR
Administering the refer a friend scheme
Produce and distribute reports
Provide general administrative support to the wider team
On occasion, travel to our London and Regional stores may be required.

A bit about you

Experience within a fast paced working environment essential
Knowledge and experience in Workday is essential
Strong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.
A good working knowledge of Microsoft Office packages, including Excel is essential for this role.
The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail.
On occasion, travel to our London and Regional stores may be required.

Key Personal Attributes

Team player
Ability to work under pressure to deadlines
Good communication skills
Adaptable/flexible
Excellent HR system skills