General Manager

About the Role General Manager – Pumpkin Café & Urban Express at Winchester Station and Café Local at Southampton Airport Parkway Station If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As a General Manager, you'll be rewarded with a competitive salary of £35,000 p.a. and enjoy: Colleague discount - up to 50% Flexible working Management bonus scheme Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family Friends & Family discount 20% (T&C apply, not all brands included) Wellbeing support through Retail Trust and family friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) We're looking for an inspirational leader to lead our teams at Pumpkin Café, Urban Express & Café Local. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence. As General Manager you’ll: Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. Coach your teams to be passionate and knowledgeable about the products in your units, building the brand and providing customers with the right range, quality, and service to ensure they keep coming back. Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit. Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews. Ensure the units are in line with the guidance provided by internal systems. Build strong stakeholder management and trusted relationships and with our clients and partners. The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work. SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!