Design Manager - Support

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

As a UX Design Manager at the UK’s largest supermarket, you’ll be pivotal in shaping experiences that help millions of people shop better. Reporting to our Head of Design for Loyalty & Support, you’ll be leading a talented design team focused on strengthening our relationship with customers.

As a natural leader, you’ll inspire your team to discover the possibilities in every opportunity, from large groundbreaking projects on big budgets to quick wins. You’ll guide them to craft intuitive and effortless solutions that improve every stage of a customer’s shopping journey. You’ll weigh business goals with user expectations, prioritising projects that’ll have the greatest impact. And you’ll strengthen a team culture that values people from every background.

Audiences don't get bigger or more diverse than this. So, we’re looking for a smart, empathetic creative with a real a passion for craft and design and phenomenal story-telling skills. Someone who champions a human-centred approach to problem-solving throughout all stages of the discovery and design process. And who can drive collaboration with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers.

Our secret ingredient is our digital design system. So, you’ll need experience using one and helping others apply its principles to their own work.

You will be responsible for:

Be accountable for your team’s design and research output, delivering an effortless and valuable user experience.
Ensure your team effectively identifies and understand user needs and opportunities, based on solid evidence.
Lead by example, demonstrating Tesco values and leadership behaviours.
Provide support and mentorship to your team members, helping them define objectives and ensure professional and personal development.
Recruit and onboard new team members and design your team structure to be as effective as possible.
Ensure dedicated focus on human-centred design that always meet our user needs, serving customers in your domain a little better every day.
Support strategy for key projects through design direction, bringing the product vision to life and guiding other teams to do the same.
Ensure your team are solving the right problems in the best way for our users and business, while seeking to prevent or minimise development risks.
Support the development of business-level objectives and key results.
Be an advocate for our design system, ensuring your team uses it correctly and contributes to its growth.
Evangelise for design methodologies and your team's achievements across Tesco and the broader design community.
Present the work of your team to all levels of seniority and subject areas in the organisation.
Create an environment that encourages multi-disciplinary teamwork and drives outcomes in-line with our design principles.
Critique and contribute to product and strategic roadmaps and communicate the potential of new initiatives and opportunities.
Coordinate, facilitate and lead ceremonies, peer reviews and workshops with all design and research teams, product owners and business stakeholders.
Continuously seek to improve research, design, and development processes to gain efficiency, remove obstacles, and simplify workflows.
Work with design leadership to ensure we have the appropriate abilities and headcount correctly allocated within budget constraints.

You will need:

8+ years of relevant experience in a design team.
Strong experience of building and leading teams of at least eight designers, with direct line and performance management responsibilities.
A deep understanding of the practice and process of design discovery, research and synthesis, workshop planning and facilitation, sprint planning, visual design and ideation, prototyping, user testing and implementation.
A genuine appetite for solving complex problems and a passion and energy for design and visual communication of your ideas.
Solid understanding of web technologies and software development life cycle would be a great advantage.
Experienced in agile scrum workflow.
Strong communication and presentation skills, with the gravitas to influence and inspire all levels of seniority and disciplines.
A Bachelor’s degree in Interaction Design, Computer Interaction, Behavioural Psychology, or equivalent related industry experience.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility